Terms & Conditions

 

ONLINE SHOP

Delivery

You will be advised of delivery upon ordering.  Normally delivery is within 2 – 3 working days of order.  Some delivery areas will be subject to an additional delivery surcharge.  If this affects your order you will be notified upon receipt of order.

Returns Policy

You can return the item within 14 days of receipt of goods.  The item must be packed and returned in the packaging and box it was sent in along with your delivery note.  Any item returned where items are missing cannot be refunded.  Please contact the office on 0161 928 5120 if you need to return an item.  This does not affect your statutory rights as a consumer.

Gift Vouchers

Gift Vouchers must be used against a cookery course with The Cheshire Cookery School and cannot be exchanged for cash or other items.

Gift Vouchers ordered via the telephone or website will be subject to a 14 day cancellation period starting from the date of the order.

Warranty

All physical goods are provided with a manufacturer’s warranty.

 

THE COOKERY SCHOOL

You matter to us

We pride ourselves in making your dealings with The Cheshire Cookery School as easy and pleasurable as possible, and seek to ensure that every one of our customers is delighted with our service and their purchase. In the event of any problem please contact us. Your feedback is important to us and we will do our best to resolve the matter as quickly as possible.

If you have any dietary/ allergies /religious requirements please kindly advise us 3 week’s prior to your class.

If you wish to take any food that you have cooked home with you please bring suitable plastic containers.

Please note – we are unable to accept any responsibility/liability for food taken out of the school.

One Day and Half Day Courses:

In booking a one-day or half day course at The Cheshire Cookery School, you are booking for one individual day at the time and date specified and, once booked, you are not able to change the date and time of this course unless we receive 3 weeks prior to the date of your course.

All courses are non-refundable.

If you find you are unable to attend , you are welcome to send someone in your place, even at very short notice. However, you must notify us in advance if you wish to do this.

Should you wish to change your booking, please note that we do not offer refunds, but provided at least 3 weeks’ notice is given, we will endeavour to reschedule your booking, subject to availability. Should you wish to change your booking after the notice period an administrative fee of 25% of the value of the class will be chargeable.  It is only possible to reschedule once. If for whatever reason you feel you need to change your date, please be aware that for very popular classes we might not be able to accommodate your new date and you may have to select another class.

Please bear in mind that if for whatever reason you do not attend your class, we are unable to offer a refund or reschedule.

If you book onto a course using a Gift Voucher, you will be required to notify us of  the Voucher reference number within five days of the booking being made. Failure to do so will result in your booking being cancelled.

We reserve the right to cancel a class if the numbers booked on the class are less than 6 therefore making the class nonviable to run. In the unlikely event of a course being cancelled by The Cheshire Cookery School you will be offered a space on another course.

Force Majeure: In the unlikely event of extreme weather conditions preventing a cookery class from running, we will reschedule your class at a mutually convenient date within 12 months.

Evening Courses

In booking an evening course at The Cheshire Cookery School, you are booking for one individual day at the time and date specified and, once booked, you are not able to change the date and time of this course unless we receive 3 weeks prior to the date of your course.

All courses are non-refundable.

If you find you are unable to attend , you are welcome to send someone in your place, even at very short notice. However, you must notify us in advance if you wish to do this.

Should you wish to change your booking, please note that we do not offer refunds, but provided at least 3 weeks’ notice is given, we will endeavor to reschedule your booking, subject to availability. Should you wish to change your booking after the notice period an administrative fee of 25% of the value of the class will be chargeable.  It is only possible to reschedule once. If for whatever reason you feel you need to change your date, please be aware that for very popular classes we might not be able to accommodate your new date and you may have to select another class.

Please bear in mind that if for whatever reason you do not attend your class, we are unable to offer a refund or reschedule.

If you book onto a course using a Gift Voucher, you will be required to notify us of  the Voucher reference number within five days of the booking being made. Failure to do so will result in your booking being cancelled.

We reserve the right to cancel a class if the numbers booked on the class are less than 6 therefore making the class nonviable to run. In the unlikely event of a course being cancelled by The Cheshire Cookery School you will be offered a space on another course.

Force Majeure: In the unlikely event of extreme weather conditions preventing a cookery class from running, we will reschedule your class at a mutually convenient date within 12 months.

Gift Vouchers

Gift Vouchers must be used against a cookery course with The Cheshire Cookery School and cannot be exchanged for cash or other items.

Gift Vouchers ordered via the telephone or website will be subject to a 14 day cancellation period starting from the date of the order.

 

Reschedule and Cancellation Information

If you find you are unable to attend, you are welcome to send someone in your place, even at very short notice. However, you must notify us in advance if you wish to do this.

Should you wish to change your booking, please note that we do not offer refunds, but provided at least 3 weeks’ notice is given, we will endeavor to reschedule your booking, subject to availability. Should you wish to change your booking after the notice period an administrative fee of 25% of the value of the class will be chargeable.  It is only possible to reschedule once. If for whatever reason you feel you need to change your date, please be aware that for very popular classes we might not be able to accommodate your new date and you may have to select another class.

Please bear in mind that if for whatever reason you do not attend your class, we are unable to offer a refund or reschedule.

We reserve the right to cancel a class if the numbers booked on the class are less than 6 therefore making the class nonviable to run. In the unlikely event of a course being cancelled by The Cheshire Cookery School you will be offered a space on another course.

Force Majeure: In the unlikely event of extreme weather conditions preventing a cookery class from running, we will reschedule your class at a mutually convenient date within 12 months.

Venue Hire & Corporate Event Booking and Cancellation Information

A 50 % non refundable deposit is required to secure the date, with the balance due 2 weeks prior to the date of the booking.   Should you need to change the date of your booking we will endeavor to reschedule your booking, subject to availability and an administrative fee of 25% of the value of the booking.  It is only possible to reschedule once.

Force Majeure: In the unlikely event of extreme weather conditions preventing an event from running, we will reschedule your booking at a mutually convenient date within 12 months.